Privacy Terms and Conditions
EgyNanny values your privacy and is committed to protecting your personal information. These Privacy Terms and Conditions explain how we collect, use, store, and protect your personal information when you register with us or submit a service request form.
By registering or submitting a service request with EgyNanny, you agree to the terms outlined in this document. If you do not agree with any of the terms, please do not proceed with registration or submitting your service request.
1. Information We Collect
When you register with EgyNanny or submit a service request, we collect the following types of information:
– Personal Identification Information: Name, address, phone number, email address, and any other personal data you provide.
– Service Request Information: Specific details related to the services you are requesting, such as type of service (e.g., nanny, babysitter, domestic helper), working hours, location, and other preferences.
– Payment Information: If applicable, billing details such as credit card information or bank details.
– Communication Data: Any information shared during communication with our team, including phone calls, emails, or chat messages.
– User Activity: Information related to your use of our website or app, such as your browsing activity, IP address, and device information.
2. How We Use Your Information
We use the information we collect for the following purposes:
– To process your service request and provide you with the appropriate nanny or domestic helper based on your needs.
– To communicate with you regarding your service request, provide customer support, or resolve any issues.
– To process payments for services rendered.
– To improve our services and customize your experience with EgyNanny.
– To send marketing and promotional materials (with your consent) related to our services, new offerings, or updates.
– To comply with legal obligations and respond to requests from law enforcement or regulatory authorities.
3. How We Protect Your Information
We implement a range of security measures to protect your personal information, including:
– Encryption: We use encryption technology to safeguard sensitive information, such as payment details.
– Access Controls: Your personal information is stored in secure systems that are accessible only to authorized personnel.
– Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in these terms, after which your data will be securely deleted or anonymized.
While we take all reasonable steps to protect your information, no online platform can guarantee 100% security. You are responsible for maintaining the confidentiality of your login credentials and ensuring that your information is up-to-date.
4. Sharing Your Information
We may share your personal information with the following parties under specific circumstances:
– Third-party service providers: We may share your information with trusted third-party companies that assist us in providing our services (e.g., payment processors, IT support). These third parties are obligated to keep your information secure and use it only for the purpose of performing their services.
– Legal requirements: If required by law, we may share your information with law enforcement or regulatory authorities to comply with legal obligations or in response to valid requests.
We will not sell, rent, or lease your personal information to third parties without your explicit consent.
5. Cookies and Tracking Technologies
Our website and app may use cookies and similar tracking technologies to enhance your experience and collect data about your usage. Cookies are small files stored on your device that help us improve site performance, remember preferences, and analyze usage patterns. You can disable cookies through your browser settings, but this may affect your user experience on our platform.
6. Your Rights Regarding Your Personal Data
As a user, you have the following rights:
– Access: You have the right to request access to the personal information we hold about you.
– Correction: You can request that we correct any inaccurate or incomplete personal data.
– Deletion: You can request the deletion of your personal data, subject to applicable legal obligations and legitimate business needs.
– Opt-out: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in the email or contacting us directly.
– Data Portability: In certain circumstances, you may request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at in**@******ny.com.
7. Third-party Links
Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal data from a child under 13, please contact us immediately, and we will take steps to remove such information.
9. Changes to These Terms
We may update these Privacy Terms and Conditions from time to time. When we make significant changes, we will notify you via email or a prominent notice on our website. The updated terms will be effective as of the date indicated at the top of this document. We encourage you to review these terms regularly to stay informed of any changes.
10. Contact Us
If you have any questions or concerns about our privacy practices or these terms, please feel free to contact us at: in**@******ny.com
EgyNanny Support Team
Maadi, Cairo
in**@******ny.com
By registering with EgyNanny or submitting a service request, you acknowledge that you have read and understood these Privacy Terms and Conditions.
